Refer to the Scenario Below to Answer the Following Questions

question 125

Multiple Choice

Refer to the scenario below to answer the following questions.
Metro General Hospital (Scenario)
Joyce is the chief administrator in charge of a department at Metro General Hospital. When she worked as a registered nurse at a smaller community hospital, Joyce enjoyed the flexible structure, minimal rules, and team approach to decision making by nurses, administrators, and doctors. However, the situation at Metro is different. Metro has a tall, rigid structure with many rules and procedures designed to standardize jobs and guide employee behaviour. One such rule requires that all decisions in Joyce's department must be signed off by her alone) As a result, Joyce seems to spend most of her time filling out forms and signing documents. She also feels that the numerous levels of hierarchy are unnecessary and place barriers between herself and her staff. Joyce is not exactly sure why things have to be so "organized" and is planning to talk to her boss about making some changes to increase flexibility and reduce the number of rules and procedures.
-The many rules and policies designed to standardize jobs relates most closely to which of the following elements of structure?

• A) chain of command
• B) span of control
• C) departmentalization
• D) unity of command
• E) formalization

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Definitions:

Compounded Annually

The method of gaining interest on the original principal as well as on the interest accrued from prior periods, computed annually.

Eating Establishments

Businesses that serve food and beverages for consumption by the public, such as restaurants and cafes.

Operational

Referring to the day-to-day activities, processes, and functionalities of a business or organization.

Rate of Interest

The percentage of a sum of money charged for its use, typically expressed as an annual rate.