Heuristics Are "Rules of Thumb" That Managers Use to Simplify

question 120

True/False

Heuristics are "rules of thumb" that managers use to simplify decision-making.

Recognize characteristics such as objectivity that facilitate consideration of all sides of an issue.

Understand how audience perception (e.g., "What's in this for me?") affects the reception of messages.

Develop skills for delivering negative feedback positively.

Differentiate between delivering negative news and adopting a negative tone.

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Definitions:

Formal Authority

A form of power that is recognized and sanctioned by laws and regulations, and is given to individuals in specific roles or positions within a structured organization.

Legal

Pertaining to the law or the set of rules that are enforced through social institutions to govern behavior.

Dependents

Individuals who rely on another person, typically a family member, for financial support and are often considered for exemptions on income tax returns.

Insurance and Tax Purposes

Refers to the need for individuals and organizations to maintain financial records and policies for legal and fiscal responsibilities.