Today, Organizations Are Trying to Improve IT Systems and Business

question 27

Multiple Choice

Today, organizations are trying to improve IT systems and business processes that have already gone through several rounds of improvement. This makes it difficult to measure significant improvements in _____.

• A) productivity
• B) cost/ benefit ratios
• C) gross domestic product
• D) quality

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Definitions:

Collective Agreement Negotiations

The process in which representatives of employers and employees negotiate over terms of employment, such as wages, hours, and working conditions, leading to a collective agreement.

Bargain

To negotiate terms, especially in the context of prices or conditions of an agreement, with the aim of reaching a mutually acceptable deal.

Face-to-face Negotiations

Direct negotiations between parties who are physically present in the same location, allowing for immediate interaction and feedback.

Industrial Relations Department

A division within a company focused on managing relationships and negotiating labor contracts with employees and unions.