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Pedro Has Been Attending Lectures by Business Experts on How

question 87

Multiple Choice

Pedro has been attending lectures by business experts on how to provide excellent customer service and increase his knowledge of business practices.Which of the following trends is he using?


Definitions:

Procedural Justice

Refers to the perception of fairness regarding the processes and procedures used to make decisions and resolve disputes.

Equity Norms

Concepts of fairness and justice within a group, guiding the distribution of resources and responsibilities.

Empirical Evidence

Information obtained through observation or experimentation, serving as a basis for knowledge or validation of theories.

Procedural Problems

Issues or difficulties related to the methods or processes followed in the accomplishment of tasks.

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