A Performance Management System Designed with a Strong Quality Orientation

question 68

Multiple Choice

A performance management system designed with a strong quality orientation can be expected to

• A)emphasize an assessment of system factors,but not person factors,in the measurement system.
• B)emphasize managers and employees working separately to solve performance problems.
• C)involve only the external customers in setting standards and measuring performances.
• D)use multiple sources to evaluate person and system factors.
• E)emphasize an assessment of person factors,but not system factors,in the measurement system.

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