Talisma Wants to Practice Her New Soft Skills of Customer

question 71

Multiple Choice

Talisma wants to practice her new soft skills of customer service.She is an introvert and practicing with a coworker makes her nervous.Her manager suggests trying simulations.Why?

• A)They provide limited opportunities for trainees to relate to actual jobs.
• B)They are used to teach only management and interpersonal skills.
• C)They prevent trainees from seeing the impact of their decisions in a risk-free environment.
• D)They are inexpensive to develop and maintain.
• E)They are methods used to represent real-life situations.

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Definitions:

Perpetual Existence

A term used to describe a company's ability to continue operating indefinitely unless it decides to terminate.

Sole Proprietorship

A business owned and operated by a single individual, with no distinction between the business and owner legally or financially.

Licensing

The act of granting permission to use intellectual property rights, such as trademarks, patents, or software, under specified conditions.

Intellectual Property

A category of property that includes intangible creations of the human intellect, such as inventions, literary and artistic works, designs, and symbols.