Talisma Wants to Practice Her New Soft Skills of Customer

question 71

Multiple Choice

Talisma wants to practice her new soft skills of customer service.She is an introvert and practicing with a coworker makes her nervous.Her manager suggests trying simulations.Why?

• A)They provide limited opportunities for trainees to relate to actual jobs.
• B)They are used to teach only management and interpersonal skills.
• C)They prevent trainees from seeing the impact of their decisions in a risk-free environment.
• D)They are inexpensive to develop and maintain.
• E)They are methods used to represent real-life situations.

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Definitions:

CDSTEP Factors

An acronym standing for Cultural, Demographic, Social, Technological, Economic, and Political factors that influence a company's external marketing environment.

Economic

Related to the production, consumption, and transfer of wealth, and the study of how individuals, businesses, governments, and nations make choices on allocating resources.

SWOT Analysis

A strategic planning tool that helps organizations identify Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning.

Just-In-Time Manufacturing

An inventory strategy companies use to increase efficiency and decrease waste by receiving goods only as they are needed in the production process, reducing inventory costs.