The Textbook Suggests That the Receiver of a Telephone Call

question 5

Multiple Choice

The textbook suggests that the receiver of a telephone call is often at a disadvantage.Which of the following is one of the disadvantages of being the receiver rather than the caller?

• A) You may not be prepared for the discussion and may not have the desired information at hand.
• B) You may receive the call at the most suitable time of day.
• C) You may have been planning to speak to the caller.
• D) The call will not disrupt a face to face conversation.
• E) The call will not disrupt important work.

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Definitions:

Authority

The power or right to give orders, make decisions, and enforce obedience, or a person or organization having such power.

Contract

A legal agreement between two or more parties that creates mutual obligations enforceable by law.

Liable

Legally responsible or obligated to someone or something, often used in the context of legal judgments or debts.

Disclosed Principal

A principal whose identity is known to a third party. The third party is aware that the agent is making an agreement on behalf of the principal.