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A Salesperson Might Be on a Sales Call and Use

question 26

True/False

A salesperson might be on a sales call and use a mobile app to look up the recent billing history for a particular customer. Or a field service representative on a service call might need to know current availability of various parts in order to fix a piece of machinery. Are these examples of mobile CRM and sales force automation?


Definitions:

Ontogenetic

Pertaining to the development of an individual organism or individual anatomical or behavioral characteristic from conception to maturity.

Monozygotic

Referring to twins developed from a single fertilized ovum, hence they are genetically identical.

Codominant

A genetic scenario in which two alleles of a gene are expressed equally in the phenotype of heterozygotes.

Heterozygous Individual

A heterozygous individual possesses two different alleles of a gene for a particular trait, resulting in genetic variation.

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