Following a Customer's Order from an E-Commerce Site, Merchants Scramble

question 91

Multiple Choice

Following a customer's order from an e-commerce site, merchants scramble to find products to be shipped, pack them, arrange for delivery, collect payment and handle returns of unwanted or defective products. These activities are collectively known as ______________________.

• A) e-Commerce infrastructure
• B) e-Payment
• C) Order fulfillment
• D) e-Billing

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Definitions:

Active Listening

A technique of listening that involves paying full attention, understanding, responding, and then remembering what is being said.

Strong Feelings

Intense emotional reactions or attachments to situations, events, or people.

Classical Conditioning

A learning process where a natural response to a stimulus becomes triggered by a previously neutral stimulus through associative learning.

Behavior Therapies

A broad range of techniques and therapeutic methods used to change maladaptive behaviors, grounded in the principles of behavioral psychology.