Your Textbook Differentiates the Terms "Data", "Information" and "Knowledge

question 2

Multiple Choice

Your textbook differentiates the terms "data", "information" and "knowledge". With regard to a customer satisfaction application for the automobile industry, which of the following is an example of data?

• A) The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B) The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C) Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff, satisfaction with product, quality of service and so on.
• D) Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Understand the principles of economic schools of thought on environmental management.

Analyze various environmental worldviews and their implications for human actions.

Discuss the role of philosophy in solving environmental problems.

Explain the concepts of environmental wisdom and sustainability revolutions.

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Definitions:

Positive Exchanges

Interactions that are mutually beneficial and foster positive relations between individuals or groups.

LMX

Leader-Member Exchange, a theory describing the dynamics of relationships between leaders and followers, emphasizing the importance of reciprocal influence and negotiated roles.

Position Power

The power or authority attributed to someone based on their position within an organizational hierarchy.

Leader-member Relations

The dynamics and quality of the interaction between a leader and their followers, affecting group cohesion and performance.