Regarding Good Phone Techniques, When Screening Calls for Others, It

question 75

Multiple Choice

Regarding good phone techniques, when screening calls for others, it is important to _____.

• A) only identify yourself
• B) only offer assistance
• C) first identify the organization and yourself and then offer assistance
• D) keep your identity confidential
• E) refuse to connect to the person concerned unless a valid reason is given

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Definitions:

SSRIs

Selective Serotonin Reuptake Inhibitors, a class of medications typically used to treat depression and anxiety disorders by increasing serotonin levels in the brain.

Echolalia

The automatic repetition of sounds or words.

Automatic Repetition

The unconscious repetition of words, phrases, or actions, often occurring as a psychological response to stress or trauma.

Pronouns Reversal

A language development phenomenon where children mistakenly use personal pronouns ("I", "you", "he/she") the opposite way from the norm.