Which of the Following Is a Good Strategy to Use

question 27

Multiple Choice

Which of the following is a good strategy to use when delivering bad-news messages?

• A) Avoid offering an alternative solution for regular customers.
• B) Show that your reasons for the negative decision will benefit the reader in the long run.
• C) Directly tell your readers where they went wrong and what led you to refuse their request.
• D) Deliver the message without any explanation or reasoning.
• E) Emphasize the main negative point to ensure that your reader understands your intentions.

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Definitions:

Environmental Protection

Practices and policies aimed at preserving the natural environment and preventing degradation due to human activities or natural disasters.

Workplace Environments

The setting and conditions in which employees work, including physical space, cultural atmosphere, and policies affecting well-being and productivity.

Denial of Discharge

In bankruptcy proceedings, the refusal to eliminate a debtor's obligation to pay back a debt, usually due to fraudulent activities associated with the bankruptcy filing.

Debtor's Debts

Obligations or amounts of money owed by a debtor to creditors.