Which of the Following Sentences Presents the Bad News Most

question 6

Multiple Choice

Which of the following sentences presents the bad news most effectively?

• A) To keep our costs low and our prices competitive, we only give refunds for unused merchandise returned within 30 days with a receipt.
• B) Without a receipt there is no way we can refund your purchase.
• C) You obviously used the product, which means that you cannot receive a refund.
• D) Many customers lose their receipts, but we still cannot refund your purchase.
• E) We understand that you threw away the receipt because you planned to use the product, but that does not mean we can refund your money.

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Definitions:

Statement of Intentions

A document that outlines the intentions or objectives of an individual or entity, often related to future plans or actions.

Strategic Planning

The process of defining an organization's strategy or direction and making decisions on allocating its resources to pursue this strategy.

Intermediate Planning

The process of setting goals and outlining strategies for a middle-range time frame, typically covering 1 to 3 years.

Long-Term Planning

The process of setting goals and outlining strategies for future activities over an extended period, typically beyond five years.