Your Goal in an Indirect Claim Message Is to _____

question 37

Multiple Choice

Your goal in an indirect claim message is to _____.

• A) ensure that your recipient admits that it was his or her fault
• B) convince your recipient that you deserve some kind of compensation
• C) ensure that your recipient apologizes for his or her mistake
• D) let your recipient know that you are disappointed with the turn of events
• E) indicate that you may discontinue using your recipient's services

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Definitions:

Crowdsourcing

A process where businesses or individuals obtain input, services, or ideas from a large, often informal, group of people, primarily through the internet.

Room Service Menu

A list of food and beverage items that guests can order to be delivered directly to their hotel room.

Community

A group of people living in the same place or having a particular characteristic in common, or a feeling of fellowship with others as a result of sharing common attitudes, interests, and goals.

Core Goals

Fundamental objectives or aims that an organization or individual strives to achieve, often guiding their long-term actions and strategies.