Which of the Following Is True of Writing Negative Announcements

question 51

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

• A) As your reader is likely to be disappointed, you must write your announcement in the direct order.
• B) You should begin your message positively despite the risk of misleading your readers.
• C) You should not attempt to help solve the problem that the negative news may have created for your reader.
• D) You should end your announcement with a well-written apology.
• E) When making a negative announcement, your first step should be to determine your overall strategy.

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Definitions:

Two-stage Reaction

refers to a reaction mechanism that occurs in two distinct steps, each with its own transition state and intermediates.

Excluded

The state of being deliberately left out or denied access to a group or activity.

Sad

An emotional state characterized by feelings of disappointment, loss, or hopelessness.

Neurological Studies

Research and analysis focused on the nervous system, often exploring the structure, function, development, genetics, biochemistry, physiology, pharmacology, and pathology of the brain and nervous system.