Which of the Following Guidelines Should Be Followed When Granting

question 53

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

• A) You should use negative words if the reader has blamed you or your company for the problem.
• B) You should reiterate that it was not your company's fault.
• C) You should ask the reader to look beyond the company's faults.
• D) You should try to regain any confidence that the reader may have lost from the experience.
• E) You should avoid using reader-centered language.

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