Martina, an Employee at a Hotel, Receives an Email from a Potential

question 35

Multiple Choice

Martina, an employee at a hotel, receives an email from a potential customer who wants to book one of the hotel's premiere suites for a weekend. Since all the suites have been booked for the date specified by the customer, Martina needs to turn down the customer's request. Which of the following delivers this message in the most positive manner?

• A) This is in reply to your request for one of our premiere suites. I regret to inform you that all our premiere suites are booked for your specified dates. Would you like to be notified when the suites are available?
• B) I have received your request for one of our premiere suites. As this is the peak season, we cannot comply with the request as all our premiere suites are booked for the date specified. We sincerely hope to be contacted at a later time.
• C) I am sorry to inform you that the premiere suites you requested for are all booked. I have instead sent you a list of the other suites available and will additionally notify you when a premiere suite is available.
• D) Thank you for choosing us. I'm sorry to inform you that the premiere suites are unavailable for the dates that you have mentioned. You can still choose from the various other suites that we have to offer.
• E) Although all our premiere suites are booked for the specified date, some classic suites are still available. I have attached a document with the specifications and price listing for those suites.

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Definitions:

Prescription Privilege

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