Of the Six Behaviors That Managers Focus On, Which Behavior

question 67

Multiple Choice

Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization?

• A) absenteeism
• B) workplace misbehavior
• C) organizational citizenship behavior
• D) employee productivity

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Definitions:

Dimensions Of Customer Service

The various aspects of how businesses meet customer needs and expectations, including responsiveness, accuracy, and empathy.

Response Time

The duration taken to react or respond to a request, order, or need, often critical in customer service and emergency situations.

Product Variety

The range of different products or services offered by a company to meet various customer needs and preferences.

Distribution Network

A system of warehouses, transport services, and distribution centers that facilitates the movement of products from manufacturers to consumers.