Gina Is a Dean at Polydor College, a School with Almost

question 107

Multiple Choice

Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things.

Among the problems Gina needs to deal with are complaints from students that the Physics Department has only one faculty member who is a woman and one who is a member of a minority group. Gina has been meeting with the department chair to address this problem.

Gina recognizes that students and parents pay a lot of money to attend the university, so when large and small problems arise Gina wants them dealt with effectively. She has installed a 24-hour "Hassle Line" with highly trained people to answer questions and solve problems. She hopes to have her Hassle Line employees function within a customer responsive culture

-In the Physics department, which choice best characterizes the problem Gina needs to work on?

• A)workforce diversity
• B)entrepreneurship
• C)customer service
• D)work process engineering

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Definitions:

Cardiac

Relating to the heart and its functions in health and disease.

Osteoarthritis

A degenerative joint disease characterized by the breakdown and eventual loss of joint cartilage.

Muscle Fitness

A state of health and physical well-being in muscles characterized by strength, endurance, and flexibility.

Health Problems

Various medical conditions or diseases that can negatively affect an individual's physical or mental well-being.