Managers in the United States Today See This as the Path

question 21

Multiple Choice

Managers in the United States today see this as the path to establishing and maintaining global leadership.

• A)reducing costs
• B)increasing production
• C)operations management
• D)scientific management

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Definitions:

Service Quality

An assessment of how well a delivered service matches the customer's expectations, including aspects like reliability, responsiveness, and empathy.

Selling Process

A series of steps taken by a salesperson to persuade potential buyers to purchase a product or service, beginning with prospecting and concluding with closing the sale.

Service Quality

The perception of the degree to which a service meets or exceeds customer expectations.

Body Language

Non-verbal communication through gestures, expressions, and bodily movements.