How Do Customers Play a Role in Changing the Job

question 52

Multiple Choice

How do customers play a role in changing the job of the modern manager?

• A)Managers are learning to think of customers as adversaries in a battle of survival.
• B)Managers are inviting customers to take control of the planning and design of new products.
• C)Managers are increasingly de-emphasizing customer satisfaction as a major goal.
• D)Managers are increasingly including customer satisfaction as a major goal.

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Definitions:

Cognitive Reframing

A psychological technique involving changing the way one looks at something to manage stress or face challenges more effectively.

Alzheimer's Disease

A progressive neurological disorder characterized by memory loss, cognitive decline, and behavioral changes, leading to the loss of independence in daily activities.

Respite Care

Temporary relief for caregivers, offering them a break by providing short-term caregiving services to their loved ones.

Amyotrophic Lateral Sclerosis

A progressive neurodegenerative disease that affects nerve cells in the brain and spinal cord leading to loss of muscle control.