Which Is Not a Characteristic of CRM

question 8

Multiple Choice

Which is not a characteristic of CRM?

• A)CRM is an enterprisewide effort to acquire and retain profitable customers.
• B)An objective of CRM is to retain all customers through excellent and personalized customer service and perks.
• C)CRM focuses on building long-term,sustainable customer relationships for the purpose of increasing the company's profitability.
• D)CRM is basically a simple idea,which is to treat different customers differently according to the current or potential value to the company.

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Definitions:

Self-Concept

An individual's perception of self, formed through experience and interpretation of one's own actions and how others react to those actions.

Person-Centred Theory

A psychological approach developed by Carl Rogers that emphasizes the importance of seeing a person's world from their own perspective for effective therapy.

Self-Actualisation

Self-actualisation represents the realization or fulfillment of one's talents and potentialities, especially considered as a drive or need present in everyone, marking the pinnacle of psychological development.

Humanistic Theories

A perspective in psychology emphasizing individual potential for growth and the importance of human values and personal fulfillment.