Performance Improved Significantly at 1-800-Contacts After the Company Invested in __________

question 70

Multiple Choice

Performance improved significantly at 1-800-Contacts after the company invested in __________ that enabled call center operators to monitor their performance as often as every 15 minutes.

• A)semiautomatic business processes
• B)dashboard reporting tools
• C)private networks
• D)social networks

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Definitions:

Incentives

Rewards or motives that drive individuals towards specific behavior or accomplishment.

Mowrer's Theory

refers to the two-factor theory of learning developed by O. Hobart Mowrer, combining classical and operant conditioning to explain behavior and its changes.

Tolman's Theory

A theory proposed by Edward C. Tolman that emphasizes cognitive processes in learning, suggesting that individuals form cognitive maps to navigate and understand the environment.

Information

Data that is processed, organized, or structured in a given context to make it meaningful, useful, or actionable.