Lessons That EBay and Genpact Learned from the BPO Implementation

question 68

Multiple Choice

Lessons that eBay and Genpact learned from the BPO implementation include each of the following except:

• A) Manage change by securing the commitment of senior leaders
• B) Set realistic expectations and manage them actively
• C) Focus on minimizing costs
• D) Anticipate risks and formulate a plan for mitigating them

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Definitions:

Outlook Address Book

A feature within Microsoft Outlook that stores and organizes email addresses and contact information.

Word Mail Merge

A feature in Microsoft Word that allows users to create documents (like letters or labels) that are personalized for each recipient from a data source.

Dollar Amounts

Quantitative measures expressed in units of currency, commonly used to refer to sums of money in financial transactions.

Exact Dollar

A term that specifies a precise amount of money, down to the last penny, without rounding or estimation.