Performance Improved Significantly at 1-800-Contacts After the Company Invested in __________

question 70

Multiple Choice

Performance improved significantly at 1-800-Contacts after the company invested in __________ that enabled call center operators to monitor their performance as often as every 15 minutes.

• A)semiautomatic business processes
• B)dashboard reporting tools
• C)private networks
• D)social networks

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Definitions:

Product Managers

Professionals responsible for developing products for a company, including strategy, roadmap, and feature definition.

Profit Responsibility

The obligation of a company's management to make decisions that maximize profitability for the benefit of shareholders.

Brand Manager

A professional responsible for planning, developing, and directing the marketing efforts for a particular brand or product.

Promotional

Related to activities that are intended to advertise or market something, typically through various forms of media, events, or offers, to increase awareness or sales.