How Effective Was United Airlines (UAL)initial Response to the Viral

question 72

Multiple Choice

How effective was United Airlines (UAL) initial response to the viral threats from David Carroll's Internet campaign against their poor customer service?

• A)UAL was unprepared and clueless.
• B)UAL accepted responsibility for the damage,but their response was only slightly effective.
• C)Customer service representatives quickly resolved the complaint before the video went viral.
• D)UAL was well-prepared to counter negative publicity from negative viral videos.

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Definitions:

Military Culture

The customs, traditions, and behavioral norms that define the lifestyle and professional conduct of military personnel.

Within Group Differences

Variations in characteristics or behaviors observed within a single group of individuals.

Monolithic

Describing an organization, system, or structure as homogeneous, uniform, and often rigid or inflexible, lacking diversity or variation.

Redeployment Stage

In military contexts, the phase of returning troops to their home country or base after deployment overseas.