Which of the Following Dimensions of the Customer Experience Dashboard

question 52

Multiple Choice

Which of the following dimensions of the customer experience dashboard is used for sentiment testing and classifying positive or negative customer experience culled from social media buzz?

• A) user testing
• B) web analytics
• C) experience research
• D) social listening

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Definitions:

Employee Involvement

The degree to which employees are allowed to participate in decision-making processes within the organization, often leading to increased job satisfaction and productivity.

Profit-sharing

A program that gives employees a share in the company's profits based on its quarterly or annual earnings.

High-involvement

A management philosophy that emphasizes employee participation in decision-making and operations, leading to increased job satisfaction and organizational performance.

Human Relations

The study and management of employees' behavior, attitudes, and performance to improve workplace relationships and productivity.