Which of the Following Dimensions of the Customer Experience Dashboard

question 52

Multiple Choice

Which of the following dimensions of the customer experience dashboard is used for sentiment testing and classifying positive or negative customer experience culled from social media buzz?

• A) user testing
• B) web analytics
• C) experience research
• D) social listening

---

Definitions:

Planning Goals

The process of identifying specific objectives to be achieved within a set period.

Vague

Lacking in clarity, specificity, or detail, often resulting in ambiguity or misunderstanding.

Homelessness

The condition of lacking stable, permanent, and appropriate housing, impacting individuals and families globally.

Community Health

A field of public health focusing on the study and improvement of the health characteristics of biological communities.