During Periods of Stress and Change, Which of the Following

question 14

Multiple Choice

During periods of stress and change, which of the following strategies should managers use to provide emotional support to staff members (select all that apply) ?

• A) Reframe difficult questions.
• B) Communicate facts through e-mail.
• C) Provide active listening.
• D) Promote action steps and solutions.
• E) Keep staff informed of decisions.
• F) Communicate with participation.

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Definitions:

Appointment

A scheduled meeting arranged between a salesperson and a potential client to discuss business or sales propositions.

Prospect

A potential customer or client who has been identified as someone who could benefit from a product or service.

Respect

A feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.

Hang Up

The act of ending a telephone call, often abruptly.