The Manager of a Restaurant Noticed That the Number of Customers

question 16

Multiple Choice

The manager of a restaurant noticed that the number of customers in the evening was decreasing. She promptly ordered the chef to revise the evening menu. Later, customer feedback indicated that the problem was not the menu but poor service from the waitstaff. The manager's decision to have the menu revised suggests that she failed to

• A) identify and diagnose the problem.
• B) evaluate alternatives.
• C) generate alternative solutions.
• D) evaluate the decision.
• E) make a choice.

---

Definitions:

Trial Balance

A bookkeeping worksheet in which the balances of all ledgers are compiled into debit and credit account column totals that are equal.

Bad Debt Expense

The cost associated with accounts receivable that a company can no longer collect because they are considered uncollectible.

Earnings Levels

Different tiers or amounts of profitability achieved by a business during a specific period.

Ratio of Allowance

A financial metric used to assess the adequacy of an allowance for doubtful accounts or loan losses, often compared to total receivables or loans.