In an Attempt to Improve Customer Service, Cobalt Toys Inc

question 89

Multiple Choice

In an attempt to improve customer service, Cobalt Toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games Corp., seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Cobalt Toys. Which of the following is being implemented by Cobalt Toys?

• A) environmental dynamism
• B) strategic maneuvering
• C) cooperative action
• D) benchmarking
• E) forecasting

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Definitions:

Rationality

The quality of being based on or in accordance with reason or logic; typically applied in the context of human decision-making processes that are logical, sensible, and based on clear thinking or reason.

Synthetic A Priori

A concept in epistemology that denotes judgments that are derived independently of experience while still providing new knowledge.

Kant

A profound influential philosopher, Immanuel Kant is celebrated for his work in the critique of pure reason and his moral philosophy that emphasizes duty, autonomy, and the moral law.

Authoritative Knowledge

Knowledge or information that is widely accepted and respected, often due to its source's credibility or its empirical verification.