_________ Is the Set of Practices Aimed at Discovering and Harnessing

question 38

Multiple Choice

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

• A) Knowledge management
• B) Collaboration
• C) Innovation
• D) Service management
• E) Communication management

---

Definitions:

Backup

A method for making copies of data or files to protect them from loss or damage.

Modified Wave

A scheduling strategy that combines patients with scheduled appointments and walk-ins to improve flow and efficiency in settings like clinics.

Exclusive Provider Organization

A managed care plan where services are covered only if you use doctors, specialists, or hospitals in the plan's network, except in an emergency.

Health Maintenance Organization

A type of health insurance plan that often requires members to access healthcare services from a specific network of providers.