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Additional Case 7.1 Shannon Is the CEO of a Firm That Provides High-Tech

question 72

Multiple Choice

Additional Case 7.1
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.
In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.
-Refer to Additional Case 7.1.Shannon's first step in developing the new performance appraisal system is to:

Practice safe and ethical use of social networks in a healthcare context.

Apply a systematic approach to ethical decision-making in patient care.

Understand the ethical and legal responsibilities involved in patient care.

Recognize the importance of patient consent and the role of advanced directives in healthcare decisions.

Definitions:

Psychometry

The psychological measurement of mental functions, abilities, and processes through standardized tests and assessments.

Superego

In psychoanalytic theory, it represents the moral component of the personality, internalizing the values and norms of society.

Locomotor-genital Stage

Not a recognized stage in standard psychological theories. It may be a confusion with stages from Freudian or Eriksonian theories.

Final Stage

The last phase in a process or lifecycle, often resulting in a conclusive or terminal outcome.