Additional Case 7.1 Shannon Is the CEO of a Firm That Provides High-Tech

question 102

Multiple Choice

Additional Case 7.1
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.
In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.
-Refer to Additional Case 7.1.The best appraisal system for Shannon's sales management team would most likely be:

• A) rank order.
• B) trait based.
• C) outcome based.
• D) behavioral based.

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Definitions:

Flood Basalts

Large-scale volcanic events characterized by the rapid flow of basalt lava that covers vast areas of the Earth's surface.

Rapid Subduction

A geologic process involving the quick descent of one tectonic plate beneath another plate into the mantle, often leading to significant geological events like earthquakes and volcanism.

Shield Volcanoes

These are characterized by their extensive size and gentle slopes, produced by the effusion of low-viscosity lava that can travel far from the source.

Basalt Lava

Molten rock that emerges from the earth during a volcanic eruption, characterized by its high iron and magnesium content, and low viscosity.