Additional Case 7.1

question 36

Multiple Choice

Additional Case 7.1
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.

Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.

In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.

-Refer to Additional Case 7.1.What perspective of the performance appraisal process does Shannon most likely have?

Definitions:

Ideology

A system of ideas, beliefs, and values that shapes a social, political, or economic program.

Corrections Industry

The sector of the economy that deals with the administration and running of prisons, jails, and other facilities for incarcerating individuals.

Major State Employer

A major employer within a particular state, typically referring to businesses or organizations that employ a large portion of the state's workforce and have significant economic influence.

Three-Strikes Laws

Legislation that imposes severe penalties on repeat offenders, usually mandating a life sentence on the third conviction of a serious crime.