Additional Case 7.1

question 36

Multiple Choice

Additional Case 7.1
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.

Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.

In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.

-Refer to Additional Case 7.1.What perspective of the performance appraisal process does Shannon most likely have?

• A) A political perspective
• B) A rational perspective
• C) A relative perspective
• D) A legal perspective

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Definitions:

Quality Control Manager

A professional responsible for ensuring that products meet predetermined standards of quality through testing and inspection processes.

Probability

The measure of the likelihood that an event will occur, represented as a number between 0 and 1.

Sampling Distribution

The probability distribution of a given statistic based on a random sample, used to make inferences about a population parameter.

Standard Deviation

Standard deviation is a statistical measure of the dispersion or variance within a dataset, indicating how spread out the data points are from the mean.