Additional Case 8.1 A Manager Wants You to Develop Training That Will Improve

question 100

Multiple Choice

Additional Case 8.1
A manager wants you to develop training that will improve employee performance. You begin by asking the manager and his boss some questions. You find that employees are given specific assignments but may be pulled off one task and put on a higher priority one with little warning. You ask the manager what the problem seems to be. He says people aren't getting their work done. He wants more productivity with fewer errors, but he can't explain any more thoroughly than that. You talk with employees and discover that they receive their work assignments for the day at the beginning of the shift. Then, the boss makes special requests during the day, and the employees are reassigned from their current project to take care of those requests. This tends to slow everyone else down.
-Refer to Additional Case 8.1.The discussions with the managers and employees are most likely an example of:

• A) stating the problem in behavioral terms.
• B) conducting a needs assessment.
• C) setting performance goals.
• D) evaluating the training.

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Definitions:

Task Behavior

The actions and activities an individual undertakes to achieve a specific objective.

Relationship Behavior

Actions and interactions that define the nature of relationships between individuals or groups.

Subordinates

Employees or team members who are ranked lower within an organization's hierarchy and report to a supervisor or manager.

Initiating Structure

A leadership behavior that involves setting up clear roles, tasks, and goals, and organizing work processes to achieve objectives.