Additional Case 8.1 Aysha, an HR Manager, Has Been Assigned the Task of the Task

question 116

Multiple Choice

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives.
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.1.The questions being asked represent what level of needs assessment?

• A) Organizational
• B) Managerial
• C) Person
• D) Task

Identify strategies for effective communication during the patient assessment and interview.

Recognize the nurse's responsibilities in planning, implementing, and evaluating patient care.

Understand the importance of accurate documentation and delegation in nursing care.

Understand the importance of evaluating care and outcomes to inform further care planning.

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Definitions:

Significance

The importance or meaning of something, especially in terms of its impact or relevance.

Action Items

Specified tasks or activities that need to be completed, often identified in meetings or strategic plans to achieve particular objectives.

Section

A distinct part of a document, book, or legislation that deals with a specific aspect of the subject.

Essential Information

Crucial details or data necessary for understanding a topic, making decisions, or completing tasks.