When Screening a Phone Call, Assistants to Busy Executives Must

question 46

Multiple Choice

When screening a phone call, assistants to busy executives must:

• A) courteously ask the purpose of the call.
• B) put the caller on hold for extended periods of time.
• C) promise a callback from the executive.
• D) promptly redirect the call to another assistant.
• E) disconnect the call.

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Definitions:

Developed Countries

Nations with a high level of economic development and standard of living, characterized by high income per capita, advanced technological infrastructure, and a wide range of services available to citizens.

Literacy

The ability to read and write, providing the fundamental skill for communication and learning in society.

Malnutrition

A condition resulting from an imbalanced dietary intake, either through undernutrition or overnutrition.

Extremely Short

A description of a very brief amount of time or a very small quantity; in economics, it may relate to short-term market observations.