In Terms of Good Phone Techniques, When Screening Calls for Others

question 7

Multiple Choice

In terms of good phone techniques, when screening calls for others it is important to:

• A) only identify oneself.
• B) only offer assistance.
• C) first identify the organization and then offer assistance.
• D) keep one's identity confidential.
• E) refuse to connect to the person concerned unless a valid reason is given.

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Definitions:

Avoidant Personality Disorder

A mental health condition characterized by persistent avoidance of social interactions and sensitivity to negative evaluation.

Socially Inhibited

A condition where individuals experience significant anxiety and discomfort in social situations, often leading to avoidance.

Negative Evaluation

The assessment of something with emphasis on its shortcomings or disadvantages.

Dissociative Fugue

A rare psychiatric disorder characterized by reversible amnesia for personal identity, including the memories, personality, and other identifying characteristics of individuality.