When Screening a Phone Call, Assistants to Busy Executives Must

question 46

Multiple Choice

When screening a phone call, assistants to busy executives must:

• A) courteously ask the purpose of the call.
• B) put the caller on hold for extended periods of time.
• C) promise a callback from the executive.
• D) promptly redirect the call to another assistant.
• E) disconnect the call.

---

Definitions:

Entrepreneurial Discovery

The process by which entrepreneurs identify new business opportunities and insights, leading to the creation or innovation of products or services.

Economic Growth

An increase in the capacity of an economy to produce goods and services, compared from one period of time to another.

Grocery Products

Items that are sold by grocers, including food, beverages, household supplies, and other consumables.

Over-Capacity

occurs when a business or economy has more goods or services available than there is demand for them, often leading to inefficiencies and reduced prices.