In a Claim Message, One's Goal Must Be to Convince

question 36

True/False

In a claim message, one's goal must be to convince one's recipient that one deserve some kind of compensation or remedy even if it may sound accusatory.

Summarize the main findings from Richard Walton's study, including factors contributing to the lack of diffusion.

Identify organizational characteristics that make diffusion especially difficult.

Comprehend the difficulty managers face in translating knowledge into action.

Explain the "knowing-doing gap," including its causes.

---

Definitions:

Recovered Memories

Refers to the recollection of memories, often traumatic, that were forgotten or repressed, which resurface later in life.

Misinformation Effect

The misinformation effect occurs when a person's recall of an event becomes less accurate due to the introduction of misleading information.

Exaggerated Difficulty

The perception that a task or situation is more challenging or cumbersome than it objectively is.

Proactive Interference

The occurrence where earlier memories hinder the retrieval of more recent memories.