Which of the Following Is True of Writing Negative Announcements

question 35

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

• A) When it is reasonable to expect that the readers would be angered by an indirect presentation, you should write a direct message.
• B) You should use negative comments when presenting the news itself.
• C) A skillful handling of a negative announcement should involve offering no further help.
• D) When making a negative announcement, your fIrst step should be to determine your overall strategy.
• E) The ending should involve a negatively worded apology.

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Definitions:

Distort

To twist or misrepresent the true nature, shape, or meaning of something.

Deny

To refuse to acknowledge or accept the existence, truth, or validity of something.

Human Papilloma Virus (HPV)

A group of viruses that can cause warts on different parts of the body and are sometimes associated with certain cancers, notably cervical cancer.

Genital Warts

A sexually transmitted infection characterized by the growth of warts in the genital area, caused by certain types of human papillomavirus (HPV).