Which of the Following Examples Would Be the Best When

question 60

Multiple Choice

Which of the following examples would be the best when delivering negative news?

• A) "The phone was damaged due to your neglect, so we regret that we cannot help you at any cost."
• B) "You made the mistake of not reading the instructions so it is not our fault your product was damaged."
• C) "Since the product was bought on a sale/discount, it cannot be exchanged and it is your responsibility to read the terms and conditions before purchase."
• D) "The product you bought did not have a warranty so we are not responsible for repairing it without payment."
• E) "Due to company policy, we are unable to refund your money for this product but you may choose another product from our website."

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Definitions:

Native Americans

Indigenous peoples of the Americas, including groups and tribes with diverse cultures, who were the original inhabitants before European colonization.

African Slaves

Individuals from Africa who were forcibly taken from their homeland and sold into slavery, primarily in the Americas, where they were exploited for labor.

Slavery

A system in which people are owned by others, deprived of personal freedom and compelled to perform labor or services without compensation.

Brazil And West Indies

Refers to the distinct but interconnected historical, cultural, and economic relationships between the country of Brazil and the islands of the Caribbean, especially evident in trade, migration, and the legacy of colonialism.