Which of the Following Is the Best Way to Phrase

question 59

Multiple Choice

Which of the following is the best way to phrase a refusal of a claim for adjustment?

• A) "Our contract, signed by you, clearly absolves us of any liability in this case."
• B) "If you had read your contract, you would know that we are not liable to pay compensation."
• C) "Paragraph 2 of our contract clearly shows that your claim is without foundation."
• D) "As noted in paragraph 2 of our contract, we are liable to pay compensation only when our personnel install the equipment."
• E) "That your claim is not valid is clearly explained in paragraph 2 of our contract."

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Definitions:

Inappropriate Behavior

Actions or conduct that are not suitable or proper in a certain context or situation.

Corrective Feedback

Information provided to an individual about their performance with the intention of improving or correcting actions.

Complaints

Expressions of dissatisfaction or grievances regarding a situation, product, or service.

Preliminary Investigation

An initial examination or inquiry into a matter or case to gather basic information before a detailed analysis.