Which of the Following Examples Would Be the Best When

question 60

Multiple Choice

Which of the following examples would be the best when delivering negative news?

• A) "The phone was damaged due to your neglect, so we regret that we cannot help you at any cost."
• B) "You made the mistake of not reading the instructions so it is not our fault your product was damaged."
• C) "Since the product was bought on a sale/discount, it cannot be exchanged and it is your responsibility to read the terms and conditions before purchase."
• D) "The product you bought did not have a warranty so we are not responsible for repairing it without payment."
• E) "Due to company policy, we are unable to refund your money for this product but you may choose another product from our website."

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Definitions:

Mitochondrial Intermembrane

The space located between the inner and outer membranes of mitochondria, involved in the electron transport chain.

ATP Synthase

An enzyme complex that produces ATP from ADP and inorganic phosphate during cellular respiration and photosynthesis.

Hydrogen Ions

Positively charged ions (H+) formed when hydrogen atoms lose their electrons, significantly involved in acid-base chemistry.

Fermentation

A metabolic process that produces chemical changes in organic substrates through the action of enzymes, commonly used in the making of beer, wine, and bread.