Which of the Following Should You Avoid While Writing a Claim

question 48

Multiple Choice

Which of the following should you avoid while writing a claim message?

• A) Your final friendly words should leave no doubt that you are trying to maintain a positive relationship.
• B) Keep in mind that because you expect resistance from your reader you must be blunt.
• C) Your message should cover the problem completely, giving enough information to permit the reader to judge the matter.
• D) If there were consequences of what happened, you may benefit your case by naming them.
• E) The words describing the problem should be courteous yet firm.