Which of the Following Should You Avoid While Writing a Claim

question 48

Multiple Choice

Which of the following should you avoid while writing a claim message?

• A) Your final friendly words should leave no doubt that you are trying to maintain a positive relationship.
• B) Keep in mind that because you expect resistance from your reader you must be blunt.
• C) Your message should cover the problem completely, giving enough information to permit the reader to judge the matter.
• D) If there were consequences of what happened, you may benefit your case by naming them.
• E) The words describing the problem should be courteous yet firm.

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Definitions:

Ivan Pavlov

A Russian physiologist known for his work in classical conditioning, demonstrating how stimuli can be associated with reflexes in dogs.

John Watson

An American psychologist who established the psychological school of behaviorism, emphasizing the importance of observable behavior over internal processes.

Long-term Potentiation

A long-lasting enhancement in signal transmission between two neurons that results from stimulating them synchronously, closely related to synaptic plasticity and memory formation.

Hippocampus

A crucial part of the brain responsible for memory formation and spatial navigation.