Which of the Following Claim Messages Presents Its Content in the Most

question 7

Multiple Choice

Which of the following claim messages presents its content in the most positive manner?

• A) It was highly disappointing that we received a broken product.
• B) I have been a long-standing customer and am not happy with the shabby treatment of my order.
• C) I expect your company to be more professional in handling my orders henceforth.
• D) It would be nice if we could get a replacement by the 1^st of January.
• E) I am not satisfied with the goods you had sent.

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Definitions:

Capital Intensity Ratio

A metric used to determine the amount of assets required to generate a dollar of revenue; higher ratios indicate more assets are needed.

Accounts Payable

Financial obligations or debts owed by a company to its creditors or suppliers for goods and services received.

Net Income

Refers to the total profit of a company after all expenses and taxes have been subtracted from revenue.

Sales Decrease

A reduction in the amount of products or services sold by a business over a given period.