Kelly Needs to Write an Internal Operational Message Explaining a Policy

question 10

Multiple Choice

Kelly needs to write an internal operational message explaining a policy change for completing travel reimbursement forms. The most appropriate way of presenting this information is:

• A) a casual internal operational message.
• B) a moderately formal internal operational message.
• C) a formal internal operational message.
• D) either a casual or informal internal operational message.
• E) either a casual, or moderately formal external operational message.

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Definitions:

Specialised Tasks

Activities or duties that require a specific set of skills or expertise to be performed efficiently.

Standardising Work Procedures

The practice of developing and implementing uniform procedures for tasks to increase efficiency and consistency across an organization.

Organisational Commitment

The psychological attachment and loyalty an employee feels towards their organization, which can influence their willingness to work and perform.

Loyalty

Loyalty is the quality of being faithful to commitments or obligations, often reflected in consistent support or allegiance to a person, group, institution, or cause.