Which of the Following Should Be Followed When Granting an Adjustment

question 15

Multiple Choice

Which of the following should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should use negative words to describe what went wrong since positive words are misleading.
• C) You should explain what is being done to correct the situation in a convincing and positive manner.
• D) You should make the customer's complaint the focus of your message.
• E) You should use the we-viewpoint when composing the message.

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Definitions:

Acceptable Prices

Prices that consumers feel are fair for products or services, and are willing to pay.

Total Revenues

The overall amount of money received by a firm from sales of its products or services, before any costs are deducted.

Equilibrium Point

The condition in a market where the supply of goods matches demand, leading to a stable price and quantity for the good or service.

S And D Curves

In economics, the supply and demand curves which graphically represent the relationship between the quantity of goods that producers are willing to sell and consumers are willing to buy at different price levels.