Which of the Following Should Be Followed When Granting an Adjustment

question 15

Multiple Choice

Which of the following should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should use negative words to describe what went wrong since positive words are misleading.
• C) You should explain what is being done to correct the situation in a convincing and positive manner.
• D) You should make the customer's complaint the focus of your message.
• E) You should use the we-viewpoint when composing the message.

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Definitions:

Food Expenditures

The amount of money spent on food items by individuals, households, or organizations.

Significance Level

A probability threshold set before testing hypotheses, below which the observed results are deemed significant enough to reject the null hypothesis.

Pooled Variance

Acombined estimate of variance for two or more groups in a sample, assuming that the populations have equal variances.

Sampling Distribution

The distribution of a statistic (like the mean or variance) derived from a large number of samples drawn from a specific population.