Martina, an Employee at a Hotel Receives an Email from a Potential

question 50

Multiple Choice

Martina, an employee at a hotel receives an email from a potential customer who wanted to book one of the hotel's premiere suites for a weekend. Since all the suites have been booked for the date specified by the customer, Martina needs to turn down the customer's request. Which of the following puts this message across in the most positive manner?

• A) This is in reply to your request for one of our premiere suites. I regret to inform you that all our premiere suites are booked for your specified dates. Would you like to be notified when the suites are available?
• B) I have received your request for one of our premiere suites. As this is the peak season, we cannot comply with the request as all our premiere suites are booked for the date specified. We sincerely hope to be contacted at a later time.
• C) I am sorry to inform you that the premiere suites you requested for are all booked. I have instead sent you a list of the other suites available and will additionally notify you when a premiere suite is available.
• D) Although all our premiere suites are booked for the specified date, some classic suites are still available. I have attached a document with the specifications and price listing for the same.
• E) Thank you for choosing us. I'm sorry to inform you that the premiere suites are unavailable for the dates that you have mentioned. You can still choose from the various other suites that we have to offer.

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Definitions:

Machine-Hours

A measure of production or work volume calculated by the number of hours machines are operating.

Predetermined Overhead Rate

A rate used to apply manufacturing overhead to products or job orders, calculated by dividing estimated overhead costs by an allocation base.

Direct Labor-Hours

The total hours worked by employees who are directly involved in the production process, used as a basis for allocating costs to products.

Predetermined Overhead Rate

A rate used to allocate manufacturing overhead costs to each unit of production, based on estimated or budgeted overhead costs and activity.